Source of Percent of

dissatisfaction respondents

1. Timely service 33%

2. Reasonable & clear 24

fee structure

3. Accessibility 23

4. Knowledge of client's 15

business/industry

5. Communication 12

& rapport

6. Limited staff 12

7. Technical knowledge 10

8. Interest in small 8

business

9. Ability to cut red 8

tape & paperwork

10. Turnover of 4

professional staff

Small businesses' chief complaints about attorneys center on slow response, hefty fees, and inaccessibility of top staff members.