In "Smart Money" (January) there was a quote that struck a nerve. It was as follows: "Young Bob, explains a friend . . . wasn't exactly lazy, 'he just didn't do any more than he had to do. I saw him as a perfect salesman . . . running a Chevy dealership. Definitely not a bank."

This style of dealership is not the norm in today's automobile marketplace. The image projected in the community by a business is critical to its success. Today's "perfect salespeople" and Chevy dealers have their work cut out for them.