A systematic approach to customer service can be the key to its success. How to Win Through Great Customer Service, published by Quill Corp., is a 64-page primer that includes samples of customer service policies as well as a self-assessment guide that can help you cut to the core issues in setting up an effective customer service policy of your own.

To order the booklet, send $2.95 to cover shipping and handling to The Quill Business Library, 100 Schelter Rd., Lincolnshire IL 60069, or call (708) 634-4850.