Those of you looking for inexpensive ways to keep morale high might consider the example of LensCrafters, the $600-million chain of eyeglass stores. Field managers routinely challenge stores to meet specific sales targets and service goals. As a reward, a store representative gets to throw a pie in the field manager's face. Does wonders, we're told, for store morale. We're still checking into turnover among field managers.
Apr 1, 1991