Team members at 400-plus U.S. and Canadian companies recently reported that they were satisfied with the overall performance of their teams. When asked about specific goals, however, the teams were tougher on themselves -- a sign that measurable success doesn't always come easily to teams.

Team objective Average score

Improved quality 1.9

Improved productivity 1.89

Improved employee skills 1.88

Improved customer satisfaction 1.84

Increased employee participation 1.81

Improved profitability 1.69

Reduced costs 1.68

Increased morale 1.59

Decreased employee turnover 1.45

Slightly successful = 1

Moderately successful = 2

Very successful = 3

Source: Teams Survey, Zenger-Miller Inc., San Jose, Calif., 1995.

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