What's your favorite part of a typical day? My favorite part of the day is when I wake up. I get my priorities in order by praying and reading my Bible. It reminds me of what's really important.

What's the least glamorous thing you do regularly in the line of duty? Dealing with all the problems that rise to the top. They're usually simple misunderstandings that require my intervention. I apologize a lot.

What skill would you most like to improve? Praising people.

What makes for a good salesperson of your product? Passion, personality, and pride. They must truly believe in what we are doing. They must enjoy people, and they must take pride in their work and do it well.

If you could go back in time and do one thing differently in your business, what would it be? I would go back and say "I" and "me" less, and "us" and "we" more.

What part of your job would you gladly give up? Accounting.

What's the simplest thing you never learned to do? Laundry.

Who's the smartest person you know? (And why?) That's tough because we are all smart in different ways; I don't know anyone who is smart in more than a few areas. President Bush has extraordinary people skills. Zig Ziglar understands motivation brilliantly. Pat Robertson understands faith and obedience. I know each of them and they are very smart men.

Who gives you the best advice about your business? Diane, my wife.

What keeps you up at night? I cannot think about work after 6 p.m.; if I do, I'm up all night, so I don't, ever.