The term "toxic workers" is in vogue. The media tosses it around loosely to describe anything from sexual harassment to disengaged employees to top-down management styles. But who are they, really?
A Harvard research calls out toxic workers
One Harvard study exploring a large data set of over 50,000 workers across 11 different firms concluded that a toxic worker "engages in behavior that is harmful to an organization, including either its property or people."
Toxic workers are not low-functioning or low-status employees hiding in cubicles with hoodies on. They are talented and productive people who act out in the worst way and, from a business standpoint, actually affect your bottom line. In fact, the more well-educated, wealthy, and prestigious they are, the more toxic they may be.
The researchers for the Harvard study raised eyebrows of chief HR officers and CEOs by stating, "Such workers can generate enormous regulatory and legal fees and liabilities for the firm."
These damaging workers adversely affect fellow co-workers or other company assets and, state the authors, "can cause major organizational cost, including customer loss, loss of employee morale, increased turnover, and loss of legitimacy among important external stakeholders."
Whether you sit up in the C-suite or down on the production floor, ignoring the problem rather than exposing it will only make it worse. When light shines in the darkness, darkness cannot overcome it.
Here are five of the most glaring signs that I have seen or studied that confirm you work in a toxic office or company.
1. Gossip is spreading.
This is how toxic workers actively act out their unhappiness. They'll congregate in hush-hush circles around cubicles after meetings to put a negative spin on what just transpired or crucifying management and company direction. They're basically corporate teenagers whose time with the company is about to expire, and they rely on each other for strength and safety. Keep a close eye out for their whereabouts; they may go out of their way to befriend new hires to vilify someone or something and spread their cancer.
2. Morale is at an all-time low.
When you find de-energized and unmotivated workers, point to toxic management first. This usually indicates a fear-based culture that does not welcome employees to offer their ideas, input, creativity, or strengths to the overall company strategy because they are merely worker bees and "cogs on a wheel," rather than worthy colleagues and business partners in producing excellence. This will suck the life, energy, and motivation straight out of an employee.
3. Managers are dictators, not leaders.
Expanding on the last point above, dictators-for-managers foster a toxic culture of distrust that makes it unsafe to disclose information or work in close collaboration. Job survival under a dictatorship is day-to-day, due to the unpredictability of the environment you're in.
4. The human touch is lost.
People are considered to be objects or expenses rather than assets, and there is little concern for their happiness or well-being. Their personal or family lives must be sacrificed for the job, as evidenced by 50-hour-plus workweeks, little or no vacation time, and 24/7 availability for work communication. Employees are pressured to compete against one another internally, which is enforced by individual performance measures rather than team performance. There's also little evidence of leaders' compassion and empathy for employees.
5. Health issues and absenteeism are on the rise.
As a result of this soulless lack of humanity, toxic workplaces are stressful and unhealthy, and over time, people will break down and experience health issues--physical (think fatigue) and emotional (think depression, burnout, or anxiety). As more people become discouraged and frustrated under the grip of a toxic workplace, you'll note a rise in anger, conflict, irritability, and blowups, not to mention more sick days, absenteeism, turnover, and disability.
What can you do to cope with toxic workers?
It is everyone's responsibility to keep a finger on the pulse of the organization to make sure people are safe and not working in a hostile environment. But if you're the target of a toxic worker, here are a few things you can do to cope.
- Rally like-minded colleagues you can trust who'll become your allies and watch your back.
Avoid toxic workers by creating physical distance between them and you. Research indicates that if you're more than about 100 feet away from somebody, they might as well be in another country.
Communicate assertively when dealing with bullies and toxic workers; state the facts, and document everything that goes on. And I do mean everything.
Steer clear of office gossip, be professional, get your work done, and go home. And ... avoid confrontation with a toxic worker. However, if it finds you, don't back down. Be willing to stand up for yourself or the target on your back will only get bigger. Just make sure to pick your battles wisely.
Focus on the positive. Look for the good work of others and the positives in your life. It may help to keep a gratitude journal and record three things you're thankful for at the end of each day. Research has found that this activity is the fastest way to improve your optimism and raise your level of positivity.