Emotional intelligence is found to be one of the most desired qualities for personal and professional development.

In fact, emotional intelligence (EQ) has been projected to trend by 2022 as one of the top 10 job skills required for workers to thrive, according to the World Economic Forum.

In my studies and observations over the years, it's obvious that exemplary employees exhibiting emotional intelligence make the workplace better.

How EQ makes a difference

People with higher EQ communicate better with team members than those who are not in tune with their emotional intelligence. They share ideas and are open to others' ideas. They are less likely to dominate a situation and "take over" without considering and consulting the views of others first. This creates trust as the group works together. 

When you have an office in which peers and colleagues get along, collaborate, and respect one another, the work is more enjoyable and the culture much stronger. In turn, this is reflected in more positive customer experience.

Furthermore, as humans, it's normal for employees to struggle with change. With change can come fear, anxiety, and turmoil. However, employees with high EQ adjust easily and embrace the change along with company objectives. 

People with EQ also connect better and support one another, like helping cover a co-worker's responsibilities during a time of need due to a personal issue. The act of helping one another -- demonstrated between co-workers, and between leaders and employees -- brings everyone together and improves morale and the reputation of your organization.

6 questions you must ask

To measure yourself against the highly-esteemed qualities of emotional intelligence, take this quick self-assessment to help you evaluate your own emotional intelligence.

  1. Are you usually aware of your feelings and why you feel that way?
  2. Are you aware of your limitations, as well as your personal strengths?
  3. Can you manage your distressing emotions well and recover quickly when you get upset or stressed?
  4. Do you keep your focus on your main goals, and know the steps it takes to get there?
  5. Can you usually sense the feelings of the people you interact with and understand their way of seeing things?
  6. Can you guide a tough conversation to a satisfactory agreement and help settle conflicts?

Emotional intelligence is also critical in times of uncertainty. People are scared and looking for answers. To help alleviate suffering, exercising your EQ helps you understand or feel what another person is experiencing from within his or her frame of reference, whether a customer or fellow employee, as we face new realities together.