Mitel acquired Toshiba's business phone systems in 2017, and access to the communication giant's products and services has only strengthened the Canadian company's reach into the worlds of both PBX and VoIP systems. Mitel offers on-premise hosting for companies with their own functioning software, and a Cloud-based option for those without a substantial outlay of equipment (or those who prefer the advantages of VoIP systems).
On-premises systems require your company to house and maintain the systems, and the nuts and bolts will require professional installation. If you're using the Cloud-based option, Mitel essentially offers a plug-and-play startup. All your business needs are internet protocol-compatible (IP) phones and robust and consistent bandwidth. Mitel has a substantial offering of phone hardware, including multi-line IP phones, and conference and video units.
Mitel provides a generous assortment of call center tools, like universal queuing, web chat integration, and customer callback so that your client isn't stuck on hold. The product also provides optimized call routing by variables which are important to you: customer identity, location, service level, and priority. One of the main advantages to the call center technology is that Mitel's system integrates well with programs you're likely already using, including Salesforce.
While the hosted option is likely to be as reliable as your equipment and tech support, the Cloud-based option's reliability is upwards of 99%. Five global data centers pretty much ensure that if one system goes down, your system will still be functional.
Customer service is supported by phone 24/7, as well as via the website. Customer reviews indicate that calls are fielded by live technicians who are competent to answer the majority of questions.
Mitel designed one of the earliest PBX systems in the 1970s, and has a reputation for holistically assessing the business needs of a company, as opposed to simply providing phone service. Cloud-based products run up to $55 per user per month, with one-time costs for set-up and training. There are additional licensing monthly fees; part of what your business is paying for is the episodic upgrades that the company will provide as part of the service package. The on-premises systems are sold through resellers nationwide, so there it's almost impossible to come up with a hard figure (estimates run between $800-$900 per user). You're definitely paying for the steady-as-the-sun quality of the product, and the reliability of the company's five decades in the business.
See our Best Phone System for Small Business overview.
Editor's Note: Looking for Business Phone Systems for your company? If you would like information to help you choose the one that's right for you, use the questionnaire below to have our partner, BuyerZone, provide you with information for free:
Editorial Disclosure: Inc. writes about products and services in this and other articles. These articles are editorially independent - that means editors and reporters research and write on these products free of any influence of any marketing or sales departments. In other words, no one is telling our reporters or editors what to write or to include any particular positive or negative information about these products or services in the article. The article's content is entirely at the discretion of the reporter and editor. You will notice, however, that sometimes we include links to these products and services in the articles. When readers click on these links, and buy these products or services, Inc may be compensated. This e-commerce based advertising model - like every other ad on our article pages - has no impact on our editorial coverage. Reporters and editors don't add those links, nor will they manage them. This advertising model, like others you see on Inc, supports the independent journalism you find on this site.