While I don't eat burgers very often anymore, when I do, chances are it's going to be an In-N-Out Double-Double, oozing with melted cheddar cheese and topped with grilled onions. As a fan of In-N-Out, I was particularly surprised to learn that the fast-food restaurant has recently had a problem with someone impersonating the company's CEO and then causing trouble.
According to news reports, a man recently dropped by a Van Nuys, California In-N-Out, claiming to be the company's CEO and demanding that employees cook up a free cheeseburger and fries for him to test for quality.
Employees were uncertain how to handle the request, so the restaurant manager jumped in to help. Here's how the conversation went:
"Who are you?" the manager asked the alleged In-N-Out CEO.
"I'm actually the new CEO, Mr. John Trollston," the man replied. Then he continued, "I'm going to have you step out."
Eventually, an In-N-Out employee called the police, and the CEO impersonator left.
However, he wasn't done with his act--yet. The next day the so-called CEO showed up at a Burbank In-N-Out, where he continued his performance. After picking up a customer's burger and pulling it apart, he told him, "All of this is unsanitary, most of this is dog meat." He went on to say to the customer, "Sir, sir, I hate to say this...but your food is contaminated. This is just, it's garbage." And then he stepped on the burger, smashing it into the floor.
Both of these performances by "Mr. Trollston" soon showed up on YouTube.
Understandably, In-N-Out was not very happy about this. It turns out that the man impersonating the company's CEO was actually someone by the name of Cody Roedster, a prankster who posts videos online using the title, Trollmunchies.
In response to his prank, In-N-Out reportedly has filed a lawsuit against Roedster for damages exceeding $25,000 in addition to requesting that a judge issue a restraining order to prevent Roedster from setting foot in an In-N-Out restaurant ever again.
A spokesperson for In-N-Out issued a statement about the company's position on Roedster and others who post videos on social media at In-N-Out's expense:
"These visitors have unfortunately used deceit, fraud, and trespass to their own advantage, and in each instance, they have attempted to humiliate, offend or otherwise make our Customers or Associates uncomfortable. We believe that we must act now and we will continue to take action in the future to protect our Customers and Associates from these disruptions."
It sounds to me like In-N-Out is very serious about this. Cody Roedster and anyone else thinking about doing something similar might want to think twice about impersonating In-N-Out's CEO in the future.