Our core values are to put customers first; be real, and real kind; start with yes; and stay well-rounded and well-rested. During our hiring process, we ask questions regarding inclusive behavior and alignment with our values, to make sure every addition is kind, collaborative, and welcoming to others. Our onboarding process includes teaching new employees how to put our values into practice, as well as scheduled meet-and-greets with employees across the organization. We've also built a robust, real-time feedback loop that gives every employee ample opportunity to be heard.

We want to give our employees the tools and resources they need, which includes being able to take time for themselves. A flexible work schedule means that our team members can take a midday yoga class or leave early to spend time with family, which keeps all of us more engaged and productive. Our time goes toward our local community, too--in 2021, we volunteered at 50-plus nonprofit events. To keep our work community strong, we invest in our team through ongoing training, tuition reimbursement, and student loan assistance.

We are a 100 percent remote company where management trusts its employees and promotes living a fulfilling professional and personal life. We understand life doesn’t happen outside of the workday, so we don’t force the typical workday. When you love what you do, see results, and are rewarded, it doesn’t seem much like work at all. Our customers’ needs are important to us, and we have fun changing their lives. We also implement regular tram outings, reward trips, bonuses, and tokens of appreciation from leadership. We don’t hate Mondays!

We read every comment we receive through our biannual company surveys. In 2021 alone, that feedback led us to make hybrid and flexible work permanent; upgrade our Best Care Employee Assistance Program to provide free therapy sessions; and launch an employee-supported fund to help employees address unforeseen financial or emergency events. We offer every employee 16 hours of volunteer time per year and health plans with low-to-no monthly premiums. We have also introduced a monthly technology reimbursement stipend per employee and have weekly company-sponsored office lunches.

Our company culture is at the core of everything we do, both in and out of the office. To build that culture, we take care of our employees from the moment they join the firm. We connect them with experienced colleagues from all over the company and encourage professional development that benefits the individual and the company. Perhaps most important, each one of us tries to embody the honesty, humility, and vulnerability that make for the most inclusive and supportive workplace possible.