We are a 100 percent remote company where management trusts its employees and promotes living a fulfilling professional and personal life. We understand life doesn’t happen outside of the workday, so we don’t force the typical workday. When you love what you do, see results, and are rewarded, it doesn’t seem much like work at all. Our customers’ needs are important to us, and we have fun changing their lives. We also implement regular tram outings, reward trips, bonuses, and tokens of appreciation from leadership. We don’t hate Mondays!

We read every comment we receive through our biannual company surveys. In 2021 alone, that feedback led us to make hybrid and flexible work permanent; upgrade our Best Care Employee Assistance Program to provide free therapy sessions; and launch an employee-supported fund to help employees address unforeseen financial or emergency events. We offer every employee 16 hours of volunteer time per year and health plans with low-to-no monthly premiums. We have also introduced a monthly technology reimbursement stipend per employee and have weekly company-sponsored office lunches.

Our company culture is at the core of everything we do, both in and out of the office. To build that culture, we take care of our employees from the moment they join the firm. We connect them with experienced colleagues from all over the company and encourage professional development that benefits the individual and the company. Perhaps most important, each one of us tries to embody the honesty, humility, and vulnerability that make for the most inclusive and supportive workplace possible.

We want to be a place where people can do their best work unhindered. Our executive leadership team is enrolled in personalized coaching to ensure diversity, equity, and inclusion is at the heart of everything we do. In 2020, we also launched several employee-initiated and employee-led resource groups: Black and Brown, Women’s Circle, and Rainbow Coalition (LGBTQ+). We have allocated $100,000 annually for employee resource groups to donate to organizations of their choosing. We invest in current and future leaders through our Leadership Exploration and Development program, a six-month leadership development course focused on empathy, self-awareness, and confidence.

We solicit candid feedback from employees through our quarterly eNPS survey, and that feedback is then incorporated into our company. Each month, team members nominate colleagues for living the company values and the winner gets to spin a prize wheel. We ensure that we have the best benefits possible so that our employees are well taken care of and can focus on things they value most. We celebrate successes of one another and work to ensure team members are supported in their growth. As a result, we promoted 21 percent of our team in 2021.