Our employees, or IDers, are tenacious and passionate about growth and success. We believe remote-first means people-first, a structure that allows our team members to thrive. Every day, we challenge ourselves and one another to exceed client expectations and elevate our capabilities. We know that it takes a diverse group of people to build an amazing team. Our company culture is rooted in alignment, innovation, and integrity. We believe that when our clients win, we win.

With the onset of the pandemic, our team built a remote infrastructure that leaves room for collaboration. We instituted core working hours; outside of those five hours, people have the flexibility to get their work done when it suits them. We offer a monthly wellness stipend, no-meeting Thursdays, and at least one three-day weekend every month for each employee. In our aims to build a diverse and welcoming culture, we offer unconscious bias and inclusive workplace training, as well as cultural activities to celebrate diversity, panels, and speakers to foster conversations and recruiting efforts to diversify our talent pool.

We cultivate a culture that allows each team member to be happy at work and succeed every day. As a remote company, frequent check-ins with all team members ensure they have the tools to succeed and feel supported. We highlight team wins, anniversaries, and celebrations. We take creative approaches to celebrating personal milestones, ranging from getting married to adopting a pandemic pet, and everything in between. We welcome new team members, offering thorough training sessions and ongoing support to further develop relationships with fellow colleagues. Our team shares a unique bond often sought after by other companies.

Each member of our team brings their own diverse perspectives and works whatever hours they feel they can be most productive. We want our people to directly see their contributions and be recognized for them. We breed a culture that is open to bold action and experimentation, and that allows mistakes to be learned from, not punished. We foster the spirit of innovation. We are dedicated to each person's personal and professional growth and encourage a healthy life/work balance, a voracious sense of humor, happiness, mental health, and abundant prosperity.

At Customer.io, we are people-first focused. Not only do we offer great benefits like paid medical insurance, unlimited PTO, monthly phone and internet reimbursement, and a learning development budget, but we also foster personal relationships with our employees and their families. We celebrate accomplishments inside and outside of the office, host in-person retreats, and put together fun activities, like VR games or baking contests. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.