Each member of our team brings their own diverse perspectives and works whatever hours they feel they can be most productive. We want our people to directly see their contributions and be recognized for them. We breed a culture that is open to bold action and experimentation, and that allows mistakes to be learned from, not punished. We foster the spirit of innovation. We are dedicated to each person's personal and professional growth and encourage a healthy life/work balance, a voracious sense of humor, happiness, mental health, and abundant prosperity.

At Customer.io, we are people-first focused. Not only do we offer great benefits like paid medical insurance, unlimited PTO, monthly phone and internet reimbursement, and a learning development budget, but we also foster personal relationships with our employees and their families. We celebrate accomplishments inside and outside of the office, host in-person retreats, and put together fun activities, like VR games or baking contests. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

We are a nimble, effective team. We understand that having lots of resources can be an advantage, but it can also make you immobile. Meanwhile, movement, endurance, individual intelligence, knowledge, and courage allow underdogs to do the impossible. We value each individual's unique capabilities, life experiences, and contributions, but we value work ethic and character above all else. The willingness to try harder than anyone else sets winners apart.

Thoughtfulness and respect define our culture. These values are reflected in how we communicate internally. In biweekly meetings, our collective leadership team troubleshoots issues, providing each other guidance and support. New hires are onboarded with a dedicated “buddy” and a swag bag. Twice a year, all employees receive specially curated gift boxes from the founders. We are conscientious about the businesses, services, and values our dollars support, and we never forget where we came from. We support fledgling businesses, as well as local commerce that helps communities thrive.

We believe that market-leading innovation comes from an inclusive team of employees who feel valued, empowered and trusted. To ensure that our employees can thrive and create work-life balance, we provide flexible work schedules and work-from-home options, modern employee benefits and an open-door, nonhierarchical environment, providing team members direct access to leadership. We equip team members with the tools and technology they need to work efficiently, and facilitate team retreats and off-site huddles to build camaraderie and foster creativity. Team acknowledgement is crucial, and we consistently celebrate wins, innovations, performance, and work anniversaries.