Executes domestic inbound, and outbound contact center services and omnichannel customer service (phone, text, chat, e-mail, and social).
Mass Markets executes domestic inbound, and outbound contact center services, telesales and omnichannel customer service (phone, text, chat, email, and social). With a team of sales and service experts thriving on performance, Mass Markets is a mid-market Business Process Outsourcing (BPO) firm with the same technology and capabilities as the "big box aka Global BPOs." Mass Markets operates exclusively in the United States.
After 15 years, Mass Markets has extensive experience representing the most recognizable brands and Fortune 500s, executing high-quality business-to-business (B2B) and business-to-consumer (B2C) interactions across a wide range of industries, products, and verticals.
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