What are the ingredients of a successful company culture? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.

To build an incredible culture, ask three questions:

How do we choose whom to hire? At FreeWill, we aggressively look for people who are smart, tenacious, and kind. We have "hiring scorecards" that measure a wide variety of skills and attributes (like "prior sales experience," "knowledge of the nonprofit space," or "familiarity with ReactJS"). However, we also score for kindness, tenacity, and intelligence, and we simply won't hire for people that don't score very highly on those three.

Do people find joy in their work? Fun is overrated! If you're papering over a bad work environment with ping-pong and draft beer on tap, you'll likely struggle to keep people happy. We have plenty of fun, but really focus on making the work joyful for everyone, founders included. If you work at FreeWill, this means:

  • You have close friends at work and you know that people care about you
  • You are rapidly learning
  • You have clarity over your goals and some level of autonomy in achieving them
  • You know that the work you do has a real impact on both the team and the world
  • Your manager cares deeply about you and your career

If these things are all true, it's hard to have a bad day.

Are you open to culture evolving? As people and teams change, the values should stay the same but the expressions of those values will shift. As positive trends or routines emerge, can you embrace them, even if they are not founder originated?

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