How does Slack change the way we work? originally appeared on Quora - the knowledge sharing network where compelling questions are answered by people with unique insights.

Answer by Alex Quach, co-founder @ pennyapp.io, on Quora:

We're a three person company and Slack has been a immense force multiplier for our tiny bandwidth. For us, the biggest change from using email or other chat apps came when we added our first integrations. When all of your company happenings are piped into Slack, something magical starts to happen: Slack becomes your central hub for your company, like a central aorta of sorts. Whenever anything happens across the company--we deploy, someone commits, our metrics update, a user files a support ticket, etc--Slack knows about it. In this world, keeping up to date on Slack = keeping up to date on the company--one hub to rule them all.

Just for reference, here's a subset of our integrations:

  • #business: business metrics piped in via custom integration
  • #code: Github commits, PRs, and CircleCI builds
  • #errors: Bugsnag errors
  • #media: Notifyly tweets about us
  • #support: Enchant tickets
  • #trello: Self-explanatory
  • #uptime: app monitoring, AWS CloudWatch alarms, etc.
  • #users: Daily user metrics (signups, WAU) posted via custom integration

This approach means our team only has to watch Slack to know what's going on, rather than five or six different dashboards. It's been a huge win for us.

In addition, we've added our own slash commands, like `/deploy` to deploy our system directly from Slack. It's very natural to watch #code for new commits, check the CircleCI green build, and type /deploy to send the code out on its way. We discuss that more here.

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