Avoid these mishaps as you begin any dialogue regarding a potential deal.
They followed 330,000 people for 9 years, and learned something about chocolate. But I learned something even better.
Sell more by talking less and listening more.
Getting a sale is great, but what do you do if you can't close the deal? There are two good options that lead to future revenue, possibly bigger than the original sale's.
In a new book, law school professor Alexandra Carter says great negotiators ask great questions.
All customers at Walmart and Sam's Club will have to wear masks. But who's going to enforce it?
There are ways to maximize your leverage even if your hand is relatively weak.
Negotiation and information gathering are part of closing a deal. Watch for these 5 warning signs that your prospect has gone too far.
Here's what separates the top salespeople from everyone else.
Not many CEOs focus on customer retention, so their revenue bucket is leaky -- and that is expensive.
Acquiring customers can drive the growth of your business, but there isn't an unlimited amount of money we can spend. In fact, if you spend too much, you can require massive capital to continue growth.
How you sign off on business emails seems like a small thing, but it has a big impact on their effect.
Your next event doesn't have to be in-person to be a big success.
If you are committed to elevating your sales skills, dwell in this one question and you will be on the path to sales mastery.
Texas hold 'em gives business operators an education on appealing to customers' public as well as their private motivations.
Best Buy CEO Corie Barry knew she had to act fast. Empathy for employees and customers was key to her smart moves.
Next time you need to close a deal, try out this counterintuitive tip from negotiations expert Chris Voss. You'll discover the power of the word 'no.'
Making a few small changes to your onsite forms can be the difference between a new customer and a lost one.
Even if your operations are shut down for the short term, continue to build relationships with current clients, and seek relationships with new ones.
Smart bargaining tactics are crucial for saving money and advancing your business.
Before you ask for help, figure out exactly what you're asking for.
When one woman succeeds, the odds improve for all women--especially when she uses her success to mentor those waiting in line behind her.
How can you help your clients both beyond and through this coronavirus situation?
When money is tight, there are a few critical steps you can take.
Things you can start doing today that will make a big difference for your business.
Showing genuine interest in the other person by asking questions and listening is key.
Meeting face to face is ideal, but there are a few ways to build great relationships online.
Having the right people in your network can open a lot of doors, but you have to make those connections first.
Don't let your relationships fall through the cracks while navigating these unprecedented times.
It's inevitable that you'll get asked to give your products or services away, especially in times like these. Here's how to handle it gracefully and effectively.
Make sure your lead magnet is still compelling and drawing people to your business.
Celebrating a win-win just takes a little extra creativity.
Your clients' and colleagues' time is valuable, so make sure everything goes smoothly when you meet online.
Keep it simple.
A former FBI hostage negotiator shares six ways to build rapport with new clients via video conference.
You have the ethical obligation during a crisis to help your customers make the best possible decisions.
Entrepreneurs should strive to fill a need, not to feed an ego.
How to network virtually? The coronavirus crisis is forcing us to find out. Think Zoom calls, text check-ins, virtual coffee or happy hours, and more.
We don't cheer for the underdog in spite of their character flaws, we actually cheer for the underdog because of them. This is called the Pratfall Effect.
Chris Voss' Tips for Negotiating During a Crisis
Knowing the line between self-promotion and bragging can help you make the right impression.
It's not just about the benefits package. It's about being confident that you deserve a better deal.
Social has always been more of a brand awareness play than a direct revenue driver. But key changes by the major players--Facebook, Instagram, and Pinterest--are changing all of that.
Brands are leveraging the power of machine learning and decision making to improve the customer journey--and leaving more resources for a high-level human touch.
It's all too easy to come off as tone-deaf if you email with the wrong intentions.
Customer relationship management software is a better way to stay connected with customers--especially now.
In his new book, 'The Catalyst,' Wharton marketing professor Jonah Berger offers techniques and strategies for being more persuasive and changing minds that can help your small business.
The 'Breaking Bad' prequel is an encyclopedia of best practices for entrepreneurs that build new businesses.
How to improve your negotiating skills by using the word 'no' to make sure a customer's offer aligns with your small-business needs.
Going remote doesn't have to be that hard. If you're going to be leading online meetings, learning sessions, webinars, programs--whatever you call them--you need to develop special skills to keep your team engaged.
Once you've done what you can to protect yourself and your company from the impact of the coronavirus pandemic, it's important to refocus on your business--and think long-term about its future.
Establish a connection with your customers beyond the digital with these three ways of creating a physical experience.
In a memorable TEDx talk, analytic interviewer Janine Driver unlocks the secret power of some common terms.
This tactic can be used for sales meetings, employee meetings and even if you're trying to raise money.