The past two years have accelerated the already ongoing shift to more hybrid work, and with the wider implementation of tools and software to help us work more efficiently, we’re not going back. Automation is key to this more flexible future--it makes work smarter and easier so you can tackle more of the deep work and human tasks, where and when you want.

Historically, technical teams and coders spent hours developing automation for processes like legal reviews or workflows, requiring a trip to the IT floor for time-consuming meetings. But at Slack, we’ve made it possible for everyone--developers and non-developers alike--to automate these kinds of repetitive tasks.

Slack is your digital HQ--the communication tool at the center of your work--that brings people, products, and teams together in one place, so you spend less time navigating software and more time getting real work done. Without signing up for a single coding course, you can flex your innate IT skills to not only make your own life easier but add value to your team and make yourself invaluable as you focus on career growth.

Imagine letting go of some of the most frustrating and tedious parts of your job and spending more of your workday actually working so you can get back to the rest of your life. Sounds pretty nice, right?

From approving employees’ time off requests to notifying sales teams of new marketing leads, everyday users can automate work right in Slack, no training needed. Since we launched our Workflow Builder, nearly half a million users have built workflows, and 80 percent of those using the tool come from non-technical backgrounds.

Here are some examples of how top companies around the country are using workflows directly in Slack to make work more efficient and effective.


Intuit is using workflows to streamline feedback and quickly make key changes to its product. According to Gabrielle Dracopoulos, Intuit’s head of customer success and experience,

“We’ve used Slack to automate routine tasks. For example, our team has written rules that automatically drop feedback from customers into specific Slack channels. We also have a feedback hub that lets anyone see the information coming in, have a conversation around it, and take action. If something is not working on a product or process, we can instantly make a change if the solution is simple. If it’s more complex, people can immediately jump into a huddle.”


At IBM, they’re using workflows to save time for various teams. According to Jennifer Kady, VP of global markets sales, “We have thousands of different workflow integrations, many of which can be triggered through Slack. We can use Slack to issue approvals, highlight support issues, provide transcription and translation for employees around the world, and much more. We’re all connected, regardless of role. There’s less friction and context switching, which makes us more efficient and reduces time to value. As a result, we can avoid missteps and roadblocks and also be proactive and show clients we really care about their business.”


While Rasha Alkhatib, senior program manager at T-Mobile, doesn’t consider herself a technical person, she says it was easy to build a Slack workflow. At Slack’s Frontiers 2021 event, she shared that she created her first one in just 10 minutes.

“One thing I really love about Slack is that it’s built for anyone,” she says. “I did not know what a workflow was prior to March of (2021). But it’s truly been a lifesaver for me--just how much it’s helping me be more efficient and productive. I always felt I was chasing after people, trying to get the information that I needed from them. Now everyone has become more productive and efficient. It’s a win-win.”

Whether it’s setting up a reminder for people to add agenda items for weekly meetings or setting up a quick workflow for a team survey or onboarding, with Slack you can automate intake forms for almost every possible scenario and automatically push those forms to the right people at the right time.

With workflows, you can save the IT department valuable resources and add value without adding overhead. You look good to management and make your work life easier.

Workflows and automation can transform the way teams do business and achieve their goals. To learn more, visit