LeadBill Murphy Jr. Southwest Airlines Spent 51 Years Building a Funny Advantage. It All Comes Down to 1 Word"We all know if that was a real Gucci, you'd be flying Delta."
Best-Kept Travel SecretsMinda Zetlin Alaska Airlines' CEO Just Taught a Master Class in Crisis CommunicationHere's why Ben Minicucci's two-minute video is so effective.
Best-Kept Travel SecretsMinda Zetlin Exclusive: 40 Hertz Customers Face Prosecution for Driving Their Rental CarsNew CEO Stephen Scherr said he would fix this 'very, very quickly.' So far, he hasn't.
StrategyKelly Main Airbnb's New Booking Policy Is Smart. How the Company Announced It Is BrilliantOne minor update--especially with the right messaging--can make a major impact on market share and revenue.
LeadJason Aten Delta Was Facing Intense Pushback From Unhappy Customers. Its Response Is BrilliantListen to your customers.
Best-Kept Travel SecretsMinda Zetlin Southwest Just Made an Announcement That Should Put Smiles on Customers' FacesIt's all because of an unexpected travel trend.
LeadRob Moore Why You Must Unlearn Habits and Beliefs as Your Company Grows (and How to Do It)Education is not just a process of learning, but also unlearning your reactions and actions. Only then can you learn new empowering habits and behaviors.
Best WorkplacesRebecca Deczynski Why This Company Pays for Its Workers to Meet in PersonFrom Cartagena to Paris, this company pays for its workers to meet in-person by covering activities, lodging, and food.
Best WorkplacesChristine Lagorio-Chafkin These Moms Created the Company Culture They'd Always WantedOrganic baby formula startup Bobbie boasts a fully remote workplace that overdelivers on flexibility and growth.
LeadJason Aten Delta Just Quietly Made a Major Change That's Making Its Most Loyal Customers AngryThe airline will now tighten the rules on access to its Sky Clubs.
WellnessErik Korem 3 Things to Do Instead of Drinking Alcohol to Unwind After a Hard DayAlcohol isn't the answer to stress. Instead, try these three habits to transition from tense to relaxed at the end of the day.
LeadAustin Allison 3 Habits That'll Make You a More Resilient LeaderWhen you're leading a hyper-growth startup, you need to stay cool, calm, and collected -- here's how to do it.
MoneyKelly Main Southwest Becomes One of America's Least Reliable Airlines--After One Bright Idea BackfiresWhy brilliant strategies sometimes fail smart businesses.
LeadJason Aten Delta Just Announced an Unprecedented Change, and It's Hard to Believe No Airline Has Done this BeforeDelta will start paying flight attendants for boarding time.
TravelRebecca Deczynski Business Travel Is Poised to Pick Up--but It Isn't Back at the Pre-Pandemic Level YetA new report sheds light on the biggest factors impacting business travel in 2022. Here's what to expect for the rest of the year.
StrategyJason Aten Delta's 8-Word Response to the End of the Federal Mask Mandate on Planes Is the Best I've Seen YetThis is the lesson we all need right now.
HR/BenefitsRebecca Deczynski Should Mother's Day Be a Company Holiday? According to Kendra Scott, AbsolutelyThe jewelry brand is calling for companies to make Mother's Day a paid holiday. Here's why.
StartupFrank Wazeter The 3 Essential Skills for Entrepreneurial Success (and What It Takes to Master Them)Mastery of these three skills takes diligent practice and time, but the good news is you can use them in any field.
LeadJessica Stillman The Remarkable Story of the Carpet Cleaner Who Speaks 24 Languages Highlights All the Ways Learning About Foreign Cultures Makes You More Successful Polyglots are exceptional, but a boatload of science shows everyone can benefit from more exposure to foreign languages and cultures.
LeadMinda Zetlin New Hertz CEO Stephen Scherr Says Customer False Arrests Are 'Not Acceptable'Stephen Scherr says, the company will do right by affected customers 'very, very quickly.'
Inc. LifeMelissa Angell Meet the Entrepreneur Who Left Silicon Valley to Create a Makeshift Supply Chain in UkraineAndrey Liscovich knew he had to return to his native Ukraine to help the war effort. In many ways, he says, this isn't too different from what he does in the States as an entrepreneur.
WellnessJessica Stillman How to Break Out of the Exhaustion-Unhealthy Habits Doom Cycle You can't get started with healthy habits because you're exhausted and you're exhausted because your habits are unhealthy. What now?
Inc. LifeJessica Stillman These Are the Personality Traits of Self-Made Millionaires, According to a Big New Study Self-made millionaires share this particular personality profile, new science shows.
LeadBernard Coleman 5 Tips in Communicating Organizational ChangeChange is an opportunity and the outlook is the mindset.
Inc. LifeJessica Stillman Want to Be Successful? Don't Chase Success, Chase Discomfort So says a new study that examines the best mindset for achieving your goals (and also a bunch of artists).
ProductivityMinda Zetlin This 5-Minute Bedtime Routine Will Make You Happier and More ProductiveMake it the last thing you do before you turn out the light.
InnovateBill Murphy Jr. After 15 Years, Southwest Airlines Just Announced a Long-Awaited ChangeThis one will be fun to watch, and instructive, too.
Inc. LifeJessica Stillman Good News From New Research: Online Happiness Courses Actually Make You HappierA small investment of time can have modest but meaningful impacts on your well-being and joy.
TechnologyJason Aten 9 Must-Have Travel Essentials If You're Hitting the Road for Work in 2022The gear and gadgets you need to be productive on the go.
Inc. LifePeter Cohan Why Israel Drew 28 Times More Venture Capital Per Capita Than the U.S.Turn your region's weaknesses into world-class strengths and prepare for the high costs of success.
Inc. LifeMelissa Angell Tatcha's Founder Shares the Unusual Advice She Received From a Zen MonkTatcha founder Vicky Tsai on what she's learned from her mentor, Toryo Ito.
Inc. LifeJessica Stillman New Research: Beware 'Dark Empaths,' the Toxic Personality Type That Hides in Plain Sight Understanding this toxic personality type can help you defend against it, in your business and elsewhere.
StartupDoug Cantor 10 Essential Things to Do When Starting Your First BusinessSuccessful founders weigh in on the issues you need to think about--and the ones everyone forgets to--when you're getting ready to launch.
WellnessJessica Stillman Want to Be Happier? Focus Less on Solo Self-Care and More on Social Hobbies, Science Says Happiness helps you be more successful, and hobbies with others help you be happier.
Inc. LifeTom Foster In Love, With Business: Lessons From Co-Founder CouplesCouples who add a startup to their relationship seem to be adding risk and complexity, too. But these successful pairs say their personal synergy is a strategic advantage.
Inc. LifeYoung Entrepreneur Council 8 Limiting Beliefs That May Be Holding Your Business BackDon't let these false perceptions about business success stop you from reaching your goals.
Inc. LifeChristine Lagorio-Chafkin I Built a $2 Billion Influencer Marketing Company. Here's My Biggest Mistake and What I Learned From ItAmber Venz Box realized she was chasing success in all the wrong places.
Inc. LifeMichael Callahan Bethenny Frankel Is Not Who You Think She IsThe former reality star is brash, ambitious, and most definitely underestimated. And that's precisely why she's such a brutally effective entrepreneur.
WellnessJessica Stillman Stuck in a Mental Fog? 5 Research-Backed Ways to Clear Your Mind Still misplacing your keys and forgetting names two years into the pandemic? Science can help.
Customer ServiceJason Aten On This Southwest Airlines Flight, Almost Everything Went Wrong. The Company's Response Is the Best I've Seen YetDon't wait for your customers to complain to do the right thing.
TravelMelissa Angell War or Not, Americans Are Still Headed to Europe With Covid numbers simmering down, some travelers are taking their chances amid an ongoing war on the continent.
All the HatsAnna Meyer I Worked Through a Miscarriage to Raise Money for My Startup. Here's How I Learned to Prioritize My HealthAs a Black female founder who raised venture capital, Nude Barre's Erin Carpenter faced ongoing pressure to scale quickly. Here's why she wishes she had taken it slower and with more grace for herself.
WellnessJessica Stillman 5 Physical Symptoms That Might Really Be Burnout in DisguiseYou can refuse to acknowledge the mental symptoms of chronic stress but your body doesn't lie.
Inc. LifeJessica Stillman 3 Kinds of Self-Doubt That Are Actually Signs of Success These kinds of self-doubt signal you're actually on the right path in life.
LeadDavid Finkel The Worst Advice I Have Ever Heard as a Business CoachIs anyone passionate about urinal cakes?
LeadJessica Stillman The Most Unpleasant Success Hack That's Still Worth Doing: Create a 'Failure Resume'Is writing down all your regrets pleasant? No, but it will give a huge boost to your future success and happiness, author Dan Pink says.
Inc. LifeGretchen Rubin Why You Should Make Resolutions Even When You Know You'll FailIt's time to reframe February 28 as Determination Day--a date that reminds us to reflect, review, and do the hard work of asking ourselves, 'If something isn't working, why not?'
Inc. LifeJessica Stillman Our Brains Don't Slow Down Until Our 60s, New Study of More Than 1 Million People ShowsThe way we think about problems changes as we age, but how fast we think about them doesn't.
LeadJay Steinfeld The 12 Principles of Generous LeadershipBeing a generous leader is about more than just paying a suitable salary.
WellnessJessica Stillman Scientists Finally Did a Study to See If Taking 10,000 Steps a Day Actually Matters. Here's What They FoundThe goal of 10,000 steps a day came from a Japanese marketing campaign. New research offers another goal.
Inc. LifeJessica Stillman The Secret to Happiness, According to This Harvard Professor: A Reverse Bucket List If you want to be truly happy, don't just think about what to add to your life, but about what to take away.
WellnessErik Korem Stop Trying to Manage Stress and Start Adapting to ItHere are three steps to help you be at your best, in both your personal and your professional lives.
WellnessLarry Alton Are You on the Verge of Burning Out? 7 Warning Signs to Look For (and How to Cope)Burnout can be devastating, but it's preventable if you catch the signs early enough.
Best-Kept Travel SecretsJason Aten Delta Just Announced a Brilliant Plan to Take a Bite Out of This $100 Billion Industry. It's Straight Out of Apple's PlaybookThe company wants to get people traveling again.
LeadJessica Stillman New Study of 1 Million People: Happiness Makes You Dramatically More SuccessfulA massive new study of soldiers underlines why focusing on your happiness is so valuable.