From the beginning, Sammi Bivens has maintained a constant core value in her digital marketing agency: authenticity. Bivens cares about her customers and takes a personal interest in their success. That’s what has helped her agency, Digital Marketing Maven, grow--and earned the company a third-place prize in The UPS Store 2021 Small Biz Challenge. Bivens advises other entrepreneurs: stay ready and be confident in what you put out in the world.