Great leaders are different in many ways, but one key trait that most of them share is empathy, or the ability to see another point of view. When everyone in an organization seems to have that ability, look out--that company is going to excel! We all rely on one another as we look to launch to new levels, and empathy is the fuel for that. I'm going to help you; you're going to help me--that's called teamwork.
Sadly, in business settings, empathy is sometimes replaced by a sense of pride, a know-it-all-attitude, and a closed mentality that is more about self-advancement. But when empathy is in short supply, so is greatness. Plus, integrating empathy into your business practices could provide an important competitive advantage by making your customers feel valued and appreciated.