For equipment-swapping platform SidelineSwap, strong customer service is the result of proactivity. Founder Brendon Candon encourages his team to actively seek feedback from their customers, and take the initiative to solve problems before the customer has a chance to become more frustrated.
“We reach out to every buyer and seller to ask about their experience, and our team discusses recurring themes in the feedback when deciding which features to build next. We also set alerts for our customer support team where issues most often occur during a transaction. We believe we can turn a potentially negative experience into a loyal customer by showing that we care.”
-Brendan Candon, SidelineSwap