“We made a lot of mistakes in the early days [of Twitter]. We shot ourselves in every major organ and still managed to succeed. For one thing, we built the entire platform on a coding language that’s not meant to handle lots of people. The site was breaking every day. Every time it went down, I’d explain on our blog why it happened, how we fixed it, and that it would never break in exactly that same way again. It almost became advertising for us. There’s value in being vulnerable and radically transparent.”

--Biz Stone, the co-founder of Twitter, Medium, and Ask Jelly