Business owners are ultimately responsible for what happens within their companies. Any strategic decision that will affect the direction of the business or everyone within the organization should still reside with you. Likewise, it’s the business owner’s responsibility to develop the company culture and provide a vision for the company’s direction and values.

The key area where you should spend the majority of your time is customer development. Make sure your company is getting qualified leads, converting them into customers, and retaining those customers. Without sales, you have no business.

You should also always be involved in hiring and employee training. This is particularly important for those directly reporting to you, but also essential for any new employee. Until you’re able to hire a competent human resources or recruitment director to take the reins, you should personally meet and approve final candidates.

Published on: Nov 20, 2017