Family BusinessLeigh Buchanan How a 126-Year-Old Philadelphia Market Beloved By Locals Brings in $60 Million From Tourists Every YearReading Terminal Market has undergone many changes in its long history, but its merchants have never strayed from its mission as a one-stop shop for locals' and tourists' every food craving.
WireLeigh Buchanan Why Small-Business Owners Flocked to Orlando for This Year's 'Spring Break for the Construction Industry'At Ritchie Bros.' Orlando auction, small contractors buy and sell very big equipment.
WireLeigh Buchanan Even the Rich and Famous of Beverly Hills Need to Buy Hardware and Produce. Here's Where They ShopIn the shadows of Beverly Hills' glamorous global giants, Edelweiss Chocolates, Arturo's Shoe Fixx, and other mom-and-pops provide their versions of luxury service.
WireLeigh Buchanan Are These the Best Main Street Businesses in America? Their Customers Sure Think SoSmall Business Week offers an opportunity to shine a light on Main Street companies that don't make a lot of headlines, but remain beloved by their clientele year after year.
Wire 4 Tiny Companies That Have Mastered Customer Service in a Way the Giants Can'tThey have made an art form of hands-on care and meticulous attention to the needs of their clientele.
WireLeigh Buchanan How Can Local, Small Businesses Compete with Big Chains? These 4 Gems All Use This 1 StrategyCustomers flock to these businesses for unusual products from unicorn pinatas to rare Perry Como albums.
WireLeigh Buchanan How to Turn Your Quirks Into Your Business's Competitive AdvantageEstablishing a distinctive personality can take a company far.
WireLeigh Buchanan 41 Years, 53 Years, 109 Years: These Local Businesses Know What It Takes to Last for DecadesMost Main Street companies fade away over time, but the great ones hang on to become beloved local institutions.
LeadJustin Bariso A Consultant Sent an 'I Quit' Email to 1,400 Shell Employees. It's a Lesson in Emotional Intelligence'I can no longer work for a company that ignores all the alarms and dismisses the risks of climate change and ecological collapse.'
Small Business WeekRebecca Deczynski How Local Small Businesses Are Supporting the People of Uvalde, Texas, a Town of 16,000 Broken Hearts After a school shooting devastated the community in Uvalde, Texas, entrepreneurs are finding ways to raise money for victims' families. Here's how.
SafeguardsBrit Morse 6 Ways You Can Take Action in the Wake of the Tragic Texas School ShootingFrom spurring gun reform legislation to directly aiding the victims and families affected by the senseless violence, here's how to help.
Owner's ManualJeff Haden Golden State Warriors Coach Steve Kerr's Statement on the Uvalde Shooting Is a Remarkable Lesson in LeadershipFor a leader, deciding to speak up can be one of the most important decisions you make.
Small Business WeekDiana Ransom Biden Has a Plan to Unite the Asia-Pacific on Supply Chain and Climate. Just Don't Expect It to Help Your BusinessWhile the president's framework may be sweeping, its economic benefits are expected to be limited.
Inspiring AchievementMelissa Angell Pet-Friendly Workspaces Make You a More Competitive Employer Amid the Great Resignation Turns out that pet owners aren't so willing to part with their furry friends during the workday.
Owner's ManualJeff Haden Want to Be More Productive and Successful? Elon Musk, Mark Cuban, and Science Agree: Start Your Day Like ThisBecause how you start is how you'll finish, especially if you tend to procrastinate.
LeadJustin Bariso A Respected MIT Professor Said Your Success Will Be Determined By 3 Things. Here's How to Get Better at Each of ThemThe quality of your ideas is important. Even more important: being able to communicate those ideas effectively.
Digital TransformationMelissa Angell Why All Employers Should Pay Attention to This New Employee Monitoring Law in New YorkExperts say that the law, which requires employers to notify employees if they're being monitored, could inspire other states to follow a similar path.
ProductivityJustin Bariso Giannis Antetokounmpo Just Gave a Master Class on the Blue Dolphin Rule. It's a Lesson in Emotional IntelligenceAntetokounmpo's postgame interview gives a firsthand demonstration on how entrepreneurs and business leaders can use principles of psychology to control negative thinking and emotions.
Best-Kept Travel SecretsMinda Zetlin Southwest Just Made an Announcement That Should Put Smiles on Customers' FacesIt's all because of an unexpected travel trend.
MoneyRebecca Deczynski Inflation Is Cooling, but Businesses Aren't Out of the Woods Just YetThe Consumer Price Index was released today, which shows that inflation has dropped from its previous 40-year high. Here's what that means.
Owner's ManualJeff Haden The Long Shot Winner of the Kentucky Derby Just Revealed a Brutal Truth About a Common Cognitive BiasIf you bet $10 on Rich Strike to win the Kentucky Derby, you made $800. But that's not the real lesson for small business owners about this long shot horse's improbable victory.
Owner's ManualJeff Haden Work Full-Time From Home for a 20 Percent Pay Cut? That's What This Firm Just Offered Its EmployeesPaying remote workers less may sound good for the bottom line, but it's a terrible idea.
Owner's ManualJeff Haden The 5 New Habits of Highly Effective Leaders, Backed by Considerable ScienceIs it possible to take steps that improve the bottom line AND employee engagement and satisfaction? Actually, yes.
Icons & InnovatorsBrit Morse 'Shocked': Bill Gates, Entrepreneurs React to the Roe v. Wade LeakAfter a document surfaced about the potential for overturning of the 1973 landmark decision, business leaders are speaking out about women's rights.
Owner's ManualJeff Haden Want to Be More Focused, Mentally Sharp, and Accomplished? Make Sleep Your Competitive AdvantageEven if Elon Musk claims six hours of sleep is optimal, at least for for him.
ProductivityJustin Bariso Why Emotionally Intelligent People Embrace the Rule of RecenteringHow do you break through the noise and figure out what's important to you? Enter the rule of recentering.
Bringing Innovation to MarketMinda Zetlin Ford Is Forbidding Customers From Doing Something Highly UnexpectedThe F-150 Lightning electric truck started rolling out of factories this week. Two hundred thousand people have reserved one.
StrategyJustin Bariso Airbnb's New Remote Work Policy Is Only 105 Words. Here's What Your Company Can Learn From ItAirbnb's new approach to remote work may look like something you've seen before, but a few subtle differences make it shine.
SafeguardsBrit Morse Is the Pandemic Over? There's a Lot to ConsiderThis week, Dr. Anthony Fauci, the White House's chief medical adviser, announced an end to the pandemic in the U.S. What now?
StrategyRebecca Deczynski Good Benefits May Prevent Your Employees From Resigning--as Long as They Know What They AreEmployees consider their benefits when deciding to stay at a company or leave--but many don't understand their benefit options to begin with. The solution: Education.
StrategyRebecca Deczynski If You Want to Stay Competitive, These Are the Skills Your Employees Should Learn NowNew data from Udemy shows a dramatic increase in users taking courses in blockchain-related topics like dApps and Binance.
SafeguardsMelissa Angell As the Pandemic Lifts, You May Be Tempted to Pull Back on Mental Health Care Benefits. Don'tHere are three cost-effective ways to support employees' mental wellness at work.
ProductivityJustin Bariso This Is What Elon Musk Did the Day He Bought Twitter. It's an Amazing Lesson in ProductivityThis story about the day Musk's Twitter deal closed reveals a key insight into how he runs multiple companies. Hint: It's not by multitasking.
Owner's ManualJeff Haden New Research: Fewer Meetings Boosts Employee Productivity, Communication, and Job SatisfactionWant to improve bottom-line results and employee satisfaction and engagement? Stop holding so many (gosh darned) meetings.
StrategyJustin Bariso In His First Week Back as Starbucks CEO, Howard Schultz Made a Brilliant Move. It Just May Save the CompanyWant to build trust and solve your company's biggest problems? Take a page out of Howard Schultz's playbook, and listen first.
SecurityMelissa Angell Most Businesses Don't Survive Ransomware Attacks. What to Do in the Aftermath to Soften the BlowBusinesses that aren't prepared for the inevitable are risking it all.
HiringRebecca Deczynski Tech Salaries Are Skyrocketing--Here's How Smaller Companies Can Still CompeteTech salaries have dramatically increased in the past two years. Here's how smaller companies can still attract the talent they need, even if they can't afford to compete with the bigger names in the industry.
Owner's ManualJeff Haden 42 Years Ago, Magic Johnson Left an Estimated $5.2 Billion of Nike Money on the TableYou probably know the Air Jordan story. But did you know Nike offered Magic stock five years before Michael Jordan's deal?
HiringBrit Morse What New Graduates Are Looking for From Employers in the Age of the Great ResignationMoney is a big part of it.
Owner's ManualJeff Haden Want to Learn Something New? Science Says Quit Asking Experts for Advice (but With One Small Twist)And then there's this: Research also shows we tend to overestimate the expertise of the people who give the most advice.
TravelRebecca Deczynski Business Travel Is Poised to Pick Up--but It Isn't Back at the Pre-Pandemic Level YetA new report sheds light on the biggest factors impacting business travel in 2022. Here's what to expect for the rest of the year.
Owner's ManualJeff Haden Why Leaders Who Are Sometimes Unfair Cause More Stress Than Those Who Are Always Unfair, Backed by ScienceOddly enough, consistency is better than inconsistency. Even where workplace fairness is concerned.
Economic OutlookMelissa Angell How Policymakers--Beyond the Fed--Can Curb InflationWith sky-high prices leaving many at the cash register with sticker shock, there are other avenues to consider to help alleviate record-breaking inflation levels.
StrategyBrit Morse CDC Lifts Mask Requirements for Most Transportation--and Businesses Follow SuitMasks are no long required in airports, cabs, and ride shares. It's a major sign of a return to normalcy.
Owner's ManualJeff Haden 13 Years Ago, Elon Musk Knew All of the Reasons Tesla Could Fail. So Why Did He Try Anyway?It's a story of rational, and irrational, belief.
HiringRebecca Deczynski Even Your Most Engaged Employees Are Prone to Being Recruited Right NowRecruiters are increasingly targeting workers who aren't actively looking to change jobs. That means bosses need to be on high-alert.
Owner's ManualJeff Haden Are You Likable or Unlikable? Science Says the Rule of Presence Provides an Immediate AnswerSure, it helps to be outgoing and gregarious, but science shows that presence -- or just anticipated presence -- makes a major difference in likability.
ProductivityJustin Bariso How Emotionally Intelligent People Use the 'Milk Carton Rule' to Solve Problems and Avoid FrustrationThe 'milk carton rule' helps you use principles of psychology to close the gap between your expectations and reality, which can help you work better and live better.
Economic OutlookRebecca Deczynski Small Businesses Are Struggling Under the Weight of Inflation -- and They're Not OptimisticA new survey shows that business owner confidence has decreased in March 2022, largely a result of continued inflationary pressures.
Owner's ManualJeff Haden Extensive Research Confirms the Happiest Employees Are the Best Performers -- but With One Twist'Super happy' is great, but helping your unhappiest employees become just 'moderately' unhappy can make the biggest difference on performance.
SafeguardsMelissa Angell Some Workers Feel Their City and Transit Options Are Unsafe. What You Can Do to HelpEmployers can use their platforms to press city leaders to take safety seriously.
Inspiring AchievementMelissa Angell Remember the Headphone Rule. As Employees Return to the Office, Distractions AboundThere's a lot of etiquette employees will need to remember as they head back to the office.
Legal IssuesBrit Morse As States Ramp Up Abortion Restrictions, Companies Respond With Workarounds for EmployeesEmployers are offering to pay travel expenses for employees in need of health care services.
Owner's ManualJeff Haden Will You Be Successful, or Just a Dreamer? Steve Jobs Said Your Answer to One Question Reveals the AnswerHint: Independence is an admirable trait. But according to Steve Jobs, too much self-reliance can limit your chances for success.
Owner's ManualJeff Haden How Taking Frequent 10-Second Pauses Will Make You More Focused, Effective, and ProductiveDistraction is inevitable, but research shows taking a quick beat before moving to whatever is next can have a dramatic effect on your productivity and mood.
LeadMinda Zetlin New Hertz CEO Stephen Scherr Says Customer False Arrests Are 'Not Acceptable'Stephen Scherr says, the company will do right by affected customers 'very, very quickly.'
LeadMinda Zetlin Here Are 4 Leadership Lessons You Can Learn From Will Smith's 10-Year Oscars BanSome think it's too harsh, others think it's too lenient. Here's what the Academy did right.
MarketingRebecca Deczynski When It Comes to the Ukraine War, It's Time to Express Your Point of ViewA new survey shows that customers expect brands to provide them with a sense of comfort and stability amid global unrest.
HiringRebecca Deczynski What Gen-Z Wants From Employers: Skip the Flexibility, Bring on the Career MobilityResearch from LinkedIn shows the work incentives that each generation most prioritizes. Based on this data, here's what leaders can learn about young employees.
Owner's ManualJeff Haden How the Smartest Minds Use Intuition and Emotional Intelligence to Make Better DecisionsExperience matters, but research shows high emotional intelligence can also make intuitive decisions even more accurate.
StrategyRebecca Deczynski Employees Spend More Time Coordinating Their Work Than Actually Working. The Remedy? Host Fewer MeetingsNew research shows troubling time management trends.
MoneyDiana Ransom The Senate's $10 Billion Covid-19 Testing Plan Would Slash Small Business Rescue AidMoney for Covid-19 testing is vital. But the pay-fors come at a cost.
Owner's ManualJeff Haden To Be a More Decisive, Persuasive, and Effective Boss, Science Says First Take a Look at the ClockResearch shows sleep affects leadership decision making, engagement, and behavior. Here's why you should get a good night's rest -- and what to do when you haven't gotten enough.
SafeguardsBrit Morse The Senate Approved More Money for Covid Testing. It's Good News for EmployersIt means companies can continue to encourage testing without insurance premium spikes.
Owner's ManualJeff Haden How to Instantly Become More Helpful, Thoughtful, and Kind, Backed by ScienceBecause how -- and just as importantly, where -- you offer to help can make all the difference.
MoneyRebecca Deczynski A New Proposal From the SEC Is Likely to Slow Down the SPAC Trend (Even More)The Securities and Exchange Commission has proposed new rules to increase disclosures in IPOs by special purpose acquisition companies--which may cause the SPAC trend to slow down.
Economic OutlookMelissa Angell Forget the Billionaire Tax. Here Are 5 Ways Biden's Budget Might Actually Help Spur Small BusinessPresident Joe Biden's budget request allocates a larger chunk of change to the Small Business Administration.
BorrowingBrit Morse SBA Will Expand a Key Obama-Era Lending Program for Low-Income Business OwnersThe Small Business Administration announced reforms to the agency's Community Advantage loan program, offering a shot at more capital for those in underserved communities.
Customer ServiceBrit Morse Inflation Is the Top Concern for Business Owners. To Cope, Don't Necessarily Raise PricesFor the must-haves, consumers will likely pay higher prices. For nice-to-haves, seek an alternative strategy.
LeadJustin Bariso Will Smith's Apology to Chris Rock Is Only 160 Words. It's a Master Class in Emotional IntelligenceWhether you're a PR professional or a business owner who made a major mistake, Smith's apology serves as a case study with invaluable takeaways.
LeadMinda Zetlin Here's the Lesson Every Leader Can Learn From Will Smith's Eventful Oscar NightSooner or later, something will push your buttons. Here's what to do when it happens.
FranchisesMinda Zetlin An Applebee's Exec Just Sent an Email That the Company Was Quick to Disavow'Employees live paycheck to paycheck,' he wrote--and then suggested cutting their pay.
Icons & InnovatorsMinda Zetlin Here's the Untold Story of How a Single Tweet to Elon Musk Changed HistoryUkraine's vice prime minister requested satellite service. He got it 10 and a half hours later.
WireMelissa Angell Going Back to the Office? Get Ready for 'Lunchflation'Some employers are attempting to smooth the transition back to the office with incentives like a free or subsidized lunch.
SafeguardsMelissa Angell Biden to U.S. Businesses: 'Harden Your Cyber Defenses Immediately'The president said that businesses have a 'patriotic obligation' to be prepared for any inbound cyberattacks.
LeadJustin Bariso This CEO's Remote Work Policy Is Only 10 Words. It May Be the Best I've Ever HeardDan Price's remote work policy is simple, smart, and emotionally intelligent--and can help you win the war for talent.
LeadMelissa Angell How to Avoid Getting Stung by Russian Boycotts? Change Your Company's NameThere's a difference between the Russian government and a restaurant that has Russian in its name.
LeadMinda Zetlin Here's the Masterful Lesson in Persuasion Every Leader Can Learn From Volodymyr ZelenskyIt's never about you.
LeadJustin Bariso Tom Brady Says This Is Why He Decided to Unretire. It's a Brilliant Lesson in Emotional IntelligenceBrady's decision to come back to the Buccaneers shows that sometimes it pays to change your mind.
MoneyMelissa Angell SBA Extends Deferment Period for Disaster Loan ProgramThe Small Business Administration is giving small businesses some grace.
Owner's ManualJeff Haden Science Says Use the 3-Second Rule to Become Remarkably PersuasiveIf you genuinely hope to create win-win outcomes, a little silence goes a really long way.
ProductivityJustin Bariso How Emotionally Intelligent People Use the Rule of Rejection to Get More Out of LifeWe all fear rejection. But when it happens, don't run. Instead, remember this.
Icons & InnovatorsMinda Zetlin Elon Musk Just Used 14 Words to Teach a Major Lesson in Emotional IntelligenceIt was the perfect moment to highlight the benefits of electric cars. Musk did the opposite.
Owner's ManualJeff Haden Why Great Bosses Rarely Give Negative Feedback, Backed by ScienceFor one thing, most employees don't remember the constructive feedback they receive. At least not for long.
Owner's ManualJeff Haden How to Use the Two-Week Rule to Become Remarkably Successful (And Optimize Your Bucket List)Two weeks is all it takes to find out what a goal means to you. And what you're willing to do to achieve it.
LeadJustin Bariso Forget 'Fake It Till You Make It.' If You Really Want Success, Do This InsteadWhen you don't feel like you belong, forget trying to fake it. Instead, remember to L.A.U.G.H.
Owner's ManualJeff Haden In Just 2 Sentences, Ukraine President Zelensky Revealed the Perfect Way to Make Any Important DecisionOne simple consideration provides a great foundation for any important decision, no matter how large.
Digital TransformationMelissa Angell Workers Increasingly Prefer Phones to Zoom. What This Means for Your Hybrid WorkplaceWhile the phone gives workers flexibility, returning to the office may demand a return to video calls--but even that may be a limited blip.
Owner's ManualJeff Haden Elon Musk's Response to a Perceived Snub by Biden Reveals a Basic Truth About Effective LeadershipBecause sometimes stating the obvious still sends the right message.
LeadJustin Bariso After 'Wheel of Fortune' Debacle, Pat Sajak Taught a Remarkable Lesson in Empathy--and It Took Only 9 TweetsThe famous television host defended three contestants after a painfully viral moment--and provided a valuable real-life example of emotional intelligence.
Owner's ManualJeff Haden Millions of People Hit the Snooze Button Every Morning. Why Science Says That's a ProblemThe snooze button isn't a handy tool. It's a warning sign for physical performance, mental acuity, and long-term health.
Economic OutlookMelissa Angell The 4 Priorities Small Businesses Want to Hear About During Biden's First State of the Union AddressFrom insight to the Russia and Ukraine conflict to pandemic guidance, tonight's State of the Union is one that businesses are readily tuning in for.
EthicsMelissa Angell Businesses Sever Ties With Russia to Show Solidarity With UkraineTheir actions are merited and just, but business owners say they're also going to sting.
LeadMinda Zetlin Leaders With True Moral Strength Know When to Say NothingJoe Biden is smart enough to know that no response may be the best response to a crazy threat.
Owner's ManualJeff Haden Use the Military Method to Fall Asleep Within 2 Minutes, Starting TonightThis technique developed by the Navy to help pilots just might help you fall asleep a lot faster.
HiringJustin Bariso When This Company Turns Down a Job Applicant, It Sends Them a $25 Amazon Gift Card. It's a Lesson for Every CompanyThis long-view recruiting strategy is a small investment that can pay great dividends.
ProductivityJustin Bariso How Emotionally Intelligent People Use the Rule of Rethinking to Think Like ScientistsHow can you keep an open mind, manage your emotions, and learn more? Enter the rule of rethinking.
SafeguardsMelissa Angell U.S. Cyber Agency Raises New 'Shields-Up' Warning, as the Russian Invasion of Ukraine Ratchets UpReducing vulnerabilities and shoring up your crisis-response team is only your first line of defense. Former White House information officer Theresa Payton has additional thoughts.
Customer ServiceRebecca Deczynski Customer Service Is More Critical Than Ever--and This Software Says It Can Beat Worker BurnoutBehavioral change company Thrive and customer-service software provider Genesys have partnered to release a new software product that aims to improve CX employee well-being and productivity.
Owner's ManualJeff Haden How Embracing the ABW Mindset Can Spoil Your Chances for Long-Term Success (and Happiness)Think time spent resting, relaxing, and taking a breath is time wasted? Think again.
Owner's ManualJeff Haden 6 Red Flags That Actually Prove You're a Better Leader Than You Think, Backed by ScienceTake a closer look: Those negative traits may mean you're actually more influential and trustworthy than you might think.
HR/BenefitsMelissa Angell How to Boost Connections Among Remote StaffersFrom checking in regularly to setting up a buddy system, you can help strengthen the ties between your employees, which can provide long-term business benefits.
Owner's ManualJeff Haden The 3 Things Money Can't Buy That Will Make All the Difference in Your LifeNo matter how wealthy you are.
Bringing Innovation to MarketRebecca Deczynski Exclusive: How to Get a Front Row Seat to Reid Hoffman's Latest VentureReid Hoffman, partner at Greylock Ventures, has announced the first inaugural Masters of Scale Summit, an in-person event inspired by his podcast of the same name. It will include speakers like Bill Gates, Arianna Huffington, and more. Here's what to expect.
LeadJustin Bariso Coinbase's CEO Didn't Credit an Agency for Its Super Bowl Ad. It Was a Huge MistakeBrian Armstrong said no ad agency would make its famous floating QR code commercial. He was wrong.
Owner's ManualJeff Haden Why People Who Build Smaller Networks Are More Successful, Backed by ScienceOddly enough, research shows that the more people you know, the less likely you are to be successful.
Owner's ManualJeff Haden 3 Science-Backed Ways to Better Deal With Stress and Be More Focused, Productive, and SuccessfulTotally avoid stress? Impossible. Better deal with stress? Surprisingly simple.
HR/BenefitsMelissa Angell What Follows the Great Resignation? New Job AnxietySettling into a new job during a pandemic can be tough. But there are ways to abate new job anxiety and smoothen out the onboarding process.