When your business hits a snag, you may experience a knee-jerk reaction and try to solve the problem quickly as you can. However, acting erratically -- or equally bad, doing nothing at all -- could potentially make the issue even bigger.
Nine entrepreneurs from Young Entrepreneur Council (YEC) share the actions business leaders should never take when attempting to resolve a sticky business situation. After all, this too shall pass.
1. Think you are alone.
It can be tempting to "shield" stakeholders (employees, investors, board members) from all the information because you think the current situation reflects poorly on your leadership abilities. Talk to people you trust through the situation and the outcomes that you see; they will help you more than you can imagine.--Douglas Hutchings, Picasolar
2. Give up.
Analyze the bump and figure out ways to overcome it. Don't be perturbed; it happens to everyone in all areas of business. Sometimes bumps make you stronger and more successful since they teach you to be more practical and creative. Be persistent and strong; don't lose your grounds because of bumps.--Piyush Jain, SIMpalm
3. Get emotional.
Getting emotional will not help you solve your issue. Always be dispassionate and analytical to find the best path forward at this critical time. What's more, everyone will be looking at you to set the tone. Getting emotional can yield untold organizational costs down the line, from productivity to employee retention, etc. Keep cool. This too shall pass.--Trevor Sumner, LocalVox
You shouldn't fly off the handle. How you react under pressure sends a message to the rest of your team about how they should react in similar situations. Go take a short walk and pull yourself together so that you are best able to model the behavior you expect from others.--Chris Cancialosi, gothamCulture
5. Bury your head in the sand.
Don't pretend like there aren't any barriers or bumps in the road. Ignoring them won't make them magically disappear; it will only lead to more problems, some of which could be detrimental. You need to address this challenge directly and proactively -- in the process, you may gain knowledge and experience, or you may be able to turn it into an innovative solution or opportunity for growth.--Drew Hendricks, Buttercup
6. Beat yourself up.
Every entrepreneur experiences bumps, and if they are at all your fault, it's tempting to turn the failure inward. By doing this, though, you'll sink into despair and won't be able to focus on what you can objectively do to fix the situation. Remember: A business setback is not a reflection of who you are as a person.--Alexandra Levit, Inspiration at Work
7. Dismiss it.
I've found that major bumps normally happen as a result of something: your attitude, your co-founder chemistry, a workflow error or even a model mistake. More often than not, the "stay the course" mentality is taken, and people just chalk up bumps to what it's like to work a startup. While you're more likely to hit bumps early on, they're always worth analyzing.--Mickey Meyer, JASH
8. Point fingers.
You should never point fingers at other people. Period. Problems will happen in every business out there. There will be many things that you will have to overcome. Major bumps will happen. Don't let yourself get too frustrated; instead, realize this is a bump and you'll roll right over it. If you play the blame game and point fingers, it'll turn into a much bigger problem.--John Rampton, Due
9. Slow down.
When your business hits a major bump in the road, don't slow down. It's not the end of the world. You probably just learned that some aspect of your business is flawed, but that's just the beginning. Get back on the horse and try something new. Keep experimenting as fast as you can until you've found the right model.--Jonny Simkin, Swyft