Alaska Airlines nabbed the top spot in a ranking of major U.S. airlines for 2014. United Airlines was last on the list for the fourth time in as many years.
The scorecard, tabulated by the Wall Street Journal based on data from flight-tracking services masFlight and FlightStats, evaluated the eight biggest U.S. carriers across seven different categories: on-time arrivals, canceled flights, extreme delays, two-hour tarmac delays, mishandled baggage, involuntary bumping, and complaints filed to the Department of Transportation.
Overall, 2014 was far from a banner year for business travel. Airlines in the U.S. cancelled roughly 66,000 more flights than they did in 2013, according to FlightStats. The DOT reported a 26 percent uptick in the number of consumer complaints filed over air travel last year, with airlines losing (or delaying) more than 2.1 million bags. In financial terms, U.S. businesses spent more than $292 billion on corporate travel in 2014, according to recent data from the Global Business Travel Association.
Here's the overall ranking of U.S. airlines from best to worst:
2. Virgin America
See the complete report, including the rankings for on-time arrivals, mishandled baggage, and more, over at the Wall Street Journal.
United Airlines told Inc. that moving forward, it plans to continue last year's efforts to improve customer experience.
UPDATE: A comment from United Airlines has been added to this article.